If you make payment by credit or debit card, the charge on your credit card statement will be shown as ‘City Transfer.’

Car parking fees that incurred to fulfil a reservation will be charged at cost except where this cost is incorporated into the Airport Meet & Greet service.

Any changes to the journey that involves extra time, or mileage may be subject to additional charges.

Toll and congestion charges will be applied, where applicable.

reservations with pick up times between 23.30pm and 05:00am will be subject to an “unsocial hours” surcharge. This will also apply to bookings on Christmas Day, Boxing Day, New Years Eve from 18:00pm and all-day New Years Day.

Payment for account bookings is due within 7, 14 and 30 days from the date of invoice, depending on the account types.

For booking cancellation within 1 hour of the requested pick-up time, we reserve the right to make full charge for the journey. If, however, the pick-up location necessitates the car being despatched more than an hour before the pick-up time we again reserve the right to make full charge for the journey.

If the passenger does not appear and contact our driver at the booked time and the designated pick-up address, we reserve the right to make full charge for the journey.

The Driver will travel by the most convenient route for motoring, unless instructed otherwise by the Client, in which case additional charges may apply.

Unless specified at the time of reservation, we may not always be able to accommodate additional pickups or drop-offs for any journey, although every effort will be made to meet such requirement.

Any waiting either at the beginning or during a journey is chargeable at our current standard rate of £10 per every 15 minutes.

We allow 10 minute ‘grace’ period for non-airport reservations otherwise waiting charges will apply from the booked time, at our current standard rate of £10 for every 15 minutes.

We reserve the right to refuse entry and terminate any journey to anyone who is thought to be under the influence of alcohol or drugs, as well as any unreasonable and improper behaviour which poses a threat to the safety of the driver, the vehicle, or other passengers within the vehicle.

If special cleaning of any vehicle is required because it has been left in an unreasonable state by a passenger/client, we reserve the right to charge the cost of cleaning to that passenger/client.

We reserve the right to substitute any vehicle or chauffeur/driver.

We will only disclose your details to parties where it is necessary for them to receive such details as to carry out a request submitted by yourself. For example, we may provide your details to one or more of our drivers so that they can complete the journey with you, which you booked using our website.

We may also disclose your information if we are required to do so by any law or other regulatory or government authority.

We use all reasonable precautions to keep the information disclosed to us secure. However, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence.

This website may contain links to third party websites that are not subject to this privacy policy. We recommend that you read the privacy policy of any such websites that you visit.

This website may make use of ‘cookies and statistical tracking software. Cookies are small text files that are stored by the browser on the hard drive of your computer to enhance your browsing experience or aid in the tracking of user navigation. Cookies can be deleted from your hard drive, or you can configure your web browser so that it rejects cookies. Rejection of cookies may prevent you from using some of the features on this Website (and other functional websites). If you experience any problems having deleted cookies, you should contact the supplier of your web browser. The tracking software monitors traffic patterns and site usage so that we can design and develop our website to suit the needs and requirements of users of it.

All and any business undertaken by ‘City Transfer’ shall be transacted solely on the conditions herein set out. Each condition shall be deemed to be incorporated in and shall be a condition of any agreement between ‘City Transfer’ and the client.

‘City Transfer’ acceptance of client’s order is conditional on the client agreeing to contract subject to these terms and conditions of sale to the exclusion of all others.

By placing a booking with ‘City Transfer’ for services the client is presumed to have agreed these terms and conditions of sale without modification. The unenforceability or invalidity of one or more of these terms and conditions or part thereof shall not affect the enforceability or validity of any term and condition or remainder thereof.

‘City Transfer’ reserves the right to revise the Terms and Conditions at any time, at its own discretion and without giving any prior notice to the Passenger. Such revised Terms and Conditions shall be posted on the Company’s website, and it is the sole responsibility of the Passenger to ensure that they have read the latest version of the Terms and Conditions.

When a car is hired for a week or a longer period, whilst every endeavour will be made for the hirer to retain the car and driver during such a period the Company reserves the right to substitute any other car or driver according to the exigencies of the service. 

The Company expressly prohibits any persons other than their own drivers from driving their Vehicles. 

The price of the Services shall be the quotation received by the Passenger from the Company, unless otherwise expressly agreed in writing between the Company and the Passenger. The driver will drive at reasonable speeds according to his judgement of road conditions and traffic at any time. 

Passengers are responsible for ensuring that their luggage is always loaded/unloaded from the vehicle if accompanying their luggage. The Company and/or its drivers (including any contracted or sub-contracted drivers) have the right to refuse the Passenger or to make journey due to the Passenger having excess luggage, which would result in the vehicle being unsafe whilst in motion. 

The waiting time for all airport collections shall be free for the first 60 minutes from the time of landing, whereby additional free waiting time can be requested at the time of booking.

We advise passengers to plan to arrive at the airport 2-3 hours prior to flight departure to allow for possible unpredicted delays on route to or from the airport. ‘City Transfer’ will not take responsibility for any passengers missing their flight if two hours check in time was not allowed. 

You will manually receive a ‘Journey Details’ email/text when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver’s contact details.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

If your flight has any serious delays, please inform us or the driver as soon as possible.

Prices are calculated manually with the distance, time of travel and number of passengers travelling taken into consideration.

We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Any Airport Parking, Bridge Tolls and London Congestion Charge are not included in the in quotes. The driver will ask you for the charges or we can take this from your card if you prefer.

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

All bookings must be made through the office via the website, telephone, or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

‘City Transfer’ will accept any cancellation made prior to dispatching a driver/car for the journey. The cancellation must be made via an email/telephone number to which you will receive confirmation by us.

If you do not receive an email from ‘City Transfer’ confirming the cancellation we have not received it. In this ca ‘City Transfer’ se please call 01428 74 88 85 or text 07735 816 335.

All other circumstances where a refund may be possible should be addressed directly with ‘City Transfer.’

When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed by the Company travel by the route which is, in his opinion, the best and most convenient for motoring. Whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest.

A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried. The Company accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by the Company.

The Company shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Company’s reasonable control. Such causes include, but are not limited to:

• Natural disasters
• Wars
• Civil disturbances and conflicts
• Any acts and regulations introduced by the governmental authority (or the de facto equivalent),
• Power failure and comparable system breakdowns,
• Strikes and any other industrial actions,
• Traffic accidents and hold-ups,
• Flight delays and cancellations

The Company will not carry in its vehicles any of the items listed below:

• Hazardous and illegal substances
• Pets and other animals (other than registered Guide Dogs for the visually impaired)
• Massive quantities of cash
• Any alcoholic beverages

The Company reserves the right to disallow any additional items at its own discretion, If the Company and/or its drivers (including any contracted or sub-contracted drivers) refuse to provide the Services to the Passenger, due to the Passenger carrying the items listed above cancellation fees shall apply and thereafter the Contract shall be deemed terminated.

Neither the Company nor its drivers (whether contracted or sub-contracted) shall assume any responsibility for any loss or damage to the unaccompanied luggage transported in its vehicles. If the driver is unable to deliver such unaccompanied luggage to the designated recipient, for the reasons beyond his/her control, the driver will return the luggage to our head office, whereby storage and related delivery fees may apply.

Any damage to vehicles caused by passengers due to soiling, breakage or any other cause to the similar effect is chargeable at the minimum rate of 100 pounds sterling or more if the driver considers the damage to be greater. This charge is payable in cash, directly to the driver and is over and above the price for the Services quoted by the Company for the booking.

The Company reserves the right to invoice the client with a charge unless a cancellation has been received before allocation of vehicle to the driver/chauffeur and car.

Nothing contained in these terms and conditions affects the Client’s’ statutory rights.

These terms and conditions are governed by English law.

You agree that we may use Personal information provided by you to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.